|The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:|
If you do not wish anonymous information about you to be used in such a way, please let us know.
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of InformationInformation about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to RecordsIn accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
We make every effort to give the best service possible to everyone who attends our practice.However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Violence PolicyThe NHS operate a zero-tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation, we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Privacy Notice - Your Information, Your RightsOur Fair Processing & Privacy Notice explains why we collect information about you and how that information may be used to deliver your direct care and manage the local health and social care system.
|The notice reflects:|
- What information we collect about you
- How and why we use that information
- How we retain your information and keep it secure
- Who we share your information with and why we do this
|The notice also explains your rights in relation to consent to use your information, the right to control who can see your data and how to seek advice and support if you feel that your information has not been used appropriately.|
|A full copy of the Fair Processing & Privacy Notice is available from reception or by clicking this link TMP Privacy Notice|
|NHSS Scotland is improving the way it uses information from GP patient records. SPIRE is a service that will allow small amounts of information from GP practice records to be used to help doctors' surgeries, NHSS Scotland and the Scottish Government to improve care and plan services, and to help researchers to learn more from patient information held at GP practices.|
A new campaign is underway to inform patients across Scotland of the benefits of the service, and the confidential and secure way in which GP patient records will be used to help plan and improve health care services.
You have a choice about your patient record being used in this way. To find out more go to Spire.Scot